FAQ

Frequently Asked Questions

Have a question we haven't covered? Write to us at snlfoodsindia@gmail.com or message us on WhatsApp.

Orders & Shipping

Where do you ship?

PAN-India. If your pincode is serviceable by Delhivery, we'll deliver to you.

How long does delivery take?

Orders are dispatched in 24–48 hours from Jammu. Most metros receive within 3–5 working days; remote pincodes may take 5–8 working days.

Will I get a tracking link?

Yes — you'll receive an email and SMS with a Delhivery tracking link once your order is dispatched.

COD & Payments

Is Cash on Delivery available?

Yes, COD is available across most Indian pincodes. A small COD handling fee may apply depending on order value.

What payment methods do you accept?

UPI, credit/debit cards, netbanking, and wallets via Razorpay. Plus Cash on Delivery.

Is online payment secure?

Yes. All online payments are processed by Razorpay over a secure (HTTPS) connection. We don't store your card details.

Products & Freshness

Are your products really from Kashmir?

Our Kashmir & Pahadi Specials — like Kashmiri Walnuts, Mamra Almonds, Kesar, Anardana — are sourced from the Kashmir Valley and adjoining Pahadi regions. Each product page tells you exactly where it's from.

Do you use preservatives or artificial colours?

No artificial colours or unnecessary additives. Where a product is just the ingredient itself (e.g., almonds, walnuts, jeera), we say so on the pack and on the product page.

How should I store dry fruits and spices?

Keep them in a cool, dry place, away from sunlight and moisture. Reseal the pack after use, or transfer to an airtight container — this protects crunch and aroma.

What is the shelf life?

Each pack carries a clear best-before date. Stored well, dry fruits typically stay fresh for 6–9 months and whole spices for 12 months.

Returns & Refunds

What if my product arrives damaged or wrong?

Write to us within 48 hours of delivery with photos of the pack and product. We'll replace it or refund you in full.

Can I cancel my order?

Orders can be cancelled before they're dispatched. Once shipped, cancellations aren't possible, but you can refuse delivery if needed (for COD orders).

How quickly are refunds processed?

Approved refunds reflect in 5–7 working days for prepaid orders. For COD, we'll request your bank details to process the refund.